General Terms and Conditions

Company information – the Seller:

Fan & Fun Shop
Bocak d.o.o.
Zelengaj 29
100000 Zagreb

E-mail address:

Info-phone: 01/48145937

Cost and the billing unit for calls are charged according to the standard prices applying to calls to fixed networks of the info-phone user's telecommunication services operator.

Info-phone working hours during working days and Saturday are from 9:00 am to 5 pm.

Customers' support is not available on Sundays and holidays.

Company is entered in the commercial register of the Commercial Court in Zagreb.
Zagrebačka banka bank account
IBAN: HR3923600001102776372
Company's share capital: 20.000,00 kn / paid in full in cash.

The Customer
The Customer refers to every natural or legal entity purchasing products via the online shop as regulated by these General Terms and Conditions.
Before the purchase, the Customer declares that he has read these General Terms and Conditions and consequently accepted them, as well as that he is aware that the product order includes payment of the purchase price and shipping costs, where applicable, and that he was informed about the conditions, deadlines and procedure for exercising the right to unilateral termination of the sales contract, and which conditions and notices he understood and accepted.
The Customer – a natural person can only be a person of age and commercially competent person. Contract in the name and on behalf of minors and commercially incompetent persons can be concluded by their legal representatives or guardians. Partially commercially competent persons can complete the contract only with the consent of their legal representative or guardian. The Seller shall not be liable for the infringement of this provision.
When filling the registration form, customers are obliged to provide exact, valid and complete personal information. The contrary conduct on behalf of the Customer authorizes the Seller to refrain from the selling of product or provision of services.

General terms and conditions
The Seller provides an online service via the official web site domain The service consists of providing information services, content management and conducting financial transactions.
The Customer is personally responsible for protecting the confidentiality of passwords. The Customer is aware of the fact that sometimes there are interruptions of services, or events beyond the control of the Seller and accepts that the Seller is not responsible for any data loss or any damage to electronic devices of the Customer that may occur, for reasons beyond the Seller's control, during the transmission of information on the Internet. Customer agrees and accepts that access to the website may sometimes be interrupted, temporarily unavailable or completely excluded.
Seller reserves the right at any time to modify or discontinue any segment of the business, including, and without limitation, the content, time of availability, as well as the equipment required to access or use the site. Furthermore, Bocak Ltd. may stop sending any part of the information, or any type of information, may change or discontinue any mode of data transmission and may change the data transfer rates as well as any of their other characteristics.
Bocak Ltd. reserves the right at any time, and without prior notice, if it deems it necessary, to revoke or amend any of the General Terms and Conditions of use and/or the Privacy Statement set forth herein. By continuing to use the website and after the publication on the Internet of new amended General Terms and Conditions of use, i.e. Confidentiality Statement, it is understood that the Customer accepts the changes.
This website is private property. All correspondence and interaction taking place through these websites must be in accordance with this General operating terms and conditions and uses.
All the materials available at websites are the exclusive right of the Seller. They can be used with the express authorization of the copyright holder and trademark and/or design holder.
The Customer expressly agrees that the use of the Website is solely at the Customer's own risk so Bocak Ltd. does not warrant: 1. For the consequences that may arise from the use of this website, or 2. For the accuracy, reliability or content of any information, services or goods provided through this website.
The Customer expressly confirms that the company Bocak Ltd. is not responsible for the offensive, inappropriate or illegal behaviour of the Customer or third parties and that the risk of damage that may arise as a result of the above lies entirely with the Customer.
In addition to the above conditions, the company Bocak Ltd. shall not be liable, regardless of cause or duration, for any errors, inaccuracies, or other deficiencies, inadequacies or inaccuracies, the information contained on this website, as well as for any delay or interruption in the transmission of information to the Customer or for any receivables or losses arising therefrom.
Seller reserves the right to immediately revoke any passwords or user accounts of the Customer in the event of any conduct that the Seller, in its sole discretion, deems unacceptable, as well as in any case of non-compliance with the General Terms of Business and use by the Customer.
The Customer may send his inquiries and comments in writing, by mail or e-mail, and the Seller shall send a written response by mail or e-mail within the legal deadline. is a registered domain of the Bocak d.o.o.
Bocak d.o.o. is a seller (and not the publisher) of the content acquired by third parties and Customers. Bocak d.o.o. does not guarantee the accuracy, completeness, or usefulness of any content, nor possible sales or fitness for a particular purpose.
The headquarters of Bocak Ltd. is in Zagreb, in the Republic of Croatia. Legal disputes that may arise as a result of the use of this website (unless otherwise stated in a special agreement) are within the jurisdiction of the court in Zagreb and are resolved in accordance with the positive regulations of the Republic of Croatia. By using this website, the Customer agrees that any dispute or claim arising out of, or in connection with these Terms, or connection with their implementation, is within the jurisdiction of the court in Zagreb.

General Terms of service of website:
The condition for using website is Customer's successful registration. As a part of the registration process, the Customer will be presented with the option to accept this General terms of service, which is considered a precondition for using website services. invites the Customer to read the contents of Confidentiality statement. recommends its Customers to take care of their login password for their user account.

Communication at websites is carried out in a standard Croatian language.

All prices are retail prices and expressed in Croatian kuna (HRK), VAT included. Bocak d.o.o. reserves the right to change the retail prices, except if it is stated otherwise (in case of promotion and other special sales). Retail prices listed apply exclusively to purchase of products via the webshop and differ from retail prices in the Seller's sale points.

Promotional sales
Duration and terms of promotional sales and other specialized sales (promotion, sales, seasonal discount etc.) are indicated for each offer.
After the expiration of promotion period, company Bocak d.o.o. will not accept new orders under terms and conditions referring to expired promotional sales.

Product availability and delivery term
Transportation company (DPD) delivers products or services no later than 48 from collecting the shipment at the warehouse (excluding weekends and holidays), except for islands, where delivery is carried out within 72 hours from collecting the shipment at the warehouse. For products that the Seller does not keep in stock, the delivery term can be longer than previously stated. Also, the delivery time may be extended in the event of circumstances that the Seller could not have foreseen or prevented. In both cases, the Customer will be notified in the timely manner and form prescribed by this Terms of the estimated delivery time.
The delivery of products to the Customer is carried out on a working day during delivery services working hours. The Customer will be contacted before the delivery to specify the delivery term.
Purchased Products will be delivered following the above-mentioned terms and conditions only if the indicated delivery address can be accessed by means of transport from the public transportation area.

Duration and termination of the contract (unilateral termination of the contract by the Customer)
The contract concluded by the Customer with Bocak Ltd. for the purchase and sale of products and services is a one-time contract for the sale of products or services consumed by the delivery of goods or services by Bocak Ltd. and payment made by the Customer, and in case it is not terminated. These General Terms and Conditions are an integral part of the Purchase Agreement between Bocak Ltd. and the Customer.
Under the Consumer Protection Act, the Customer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, i.e., delivering the final product from the order.
An exception to this authorization applies to products for which Article 79 of the Consumer Protection Act excludes the right to unilateral termination of the contract, which the Seller shall warn you about in the offer of a specific product.
The Customer may unilaterally terminate the contract by any unambiguous written statement expressing his will to terminate the concluded sales contract, sent to the Seller at Fan & Fun shop, Bocak Ltd., Zagrebačka avenija 104, 10 000 Zagreb or by e-mail:, in which the Customer shall state his name, address, telephone number, e-mail, information about the received product and a copy of the invoice.
The Seller is obliged to deliver to the Customer without delay an acknowledgement of receipt of the statement of termination of the contract. In the event that the Customer terminates the contract, the Seller shall return to the Customer no later than 14 (fourteen) days from the date of receipt of the returned product, the full amount paid, less shipping costs when it exists, in accordance with these General Terms, in the same manner as the payment is made, unless the Customer expressly agrees to some other means of payment and on the assumption that the Seller is not obliged to pay any additional costs for such a refund. The refund of the amount paid shall be made to the Customer only after the Seller receives the product at the address indicated on the invoice.
The cost of returning the goods based on the unilateral termination of the contract by the Customer shall be borne by the Customer.
In the event of termination of the contract by the Customer as stated above, to refund the entire amount received, the returned products must be unused, undamaged and in undamaged original packaging with a copy of the invoice attached.
The Customer's request to replace the correct product (e.g. inappropriate number of clothes, wrong product colour) that you have purchased shall be considered a unilateral termination, so please be sure to make an unequivocal written statement terminating the contract. Products (return or replacement) must be delivered to the address: Fan & Fun shop, Bocak Ltd., Zagrebačka avenija 104, 10000 Zagreb.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the Customer is responsible for any impairment of the purchased product resulting from the handling of the purchased product, which is determined as an obligation of the consumer in case of unilateral termination of the contract within 14 days.
Consequently, Bocak Ltd. recommends to its customers when taking over the product, and in connection with the unilateral termination of the contract within the legal period of 14 days:
  • that the image of the product shows the general appearance and the way of using the product as well as the presentation of the product as provided by the manufacturer. The picture does not show in detail the specific product that is delivered to the Customer, so recommends that the customer review in detail the characteristics of the products listed in the offer on the website when choosing a product.
  • if the packaging is damaged, do not take over the product, but draw the supplier's attention to the damage to the packaging and ask him to return the product to Bocak Ltd. If the Customer does not complain about damage to the packaging at the time of collection, it is considered that he took over the product.
  • if the packaging is undamaged and you have picked up the product, carefully remove the packaging with as little damage as possible as damaged packaging reduces the product's value (percentages in the table).
  • carefully inspect the product, its nature, features and functionality (e.g. activate the appliance on electricity or battery, inspect the functionality of the toy and other products, carefully inspect the book or notebook, etc.), but do not use or handle the product if you intend to use the law on termination of the contract, as any further handling of the product diminishes the value of the product.

Bocak Ltd. determines the conditions of return - the percentage of reduction in the amount of return to the Customer due to impairment of the product.
If the Customer orders the goods and refuses to receive them for no reason (packaging is not damaged), Bocak Ltd. has the right to deduct from the amount paid the purchase price the amount of direct costs of returning the product.
Bocak Ltd. is liable for material defects of items sold on its website in accordance with positive regulations, especially the Civil Obligations Act of the Republic of Croatia.
The Customer shall receive the notification of returned item status and realized refund by e-mail within 10 days. Refund to the Customer shall be made no later than 5 days from the date of sending the notification.
The right to a unilateral contract termination is excluded in several cases by the Law, and these cases are included in the above tables. Detailed information regarding Customer's rights on unilateral contract termination are available at Customer Protection Act (

A written complaint, response, notification
If for any reason You are dissatisfied with some of our products or services, you can file a complaint to the company Bocak d.o.o. in writing by mail, contact our service at 01/4814593 or reach us via e-mail To determine the specific order you are filing a complaint against as soon as possible; please state an order number, account number or your user name in the complaint. Bocak d.o.o. shall without delay, confirm the receipt of the complaint in writing and following the Law, you should receive the answer no later than 15 (fifteen) days from the receipt of the complaint.
In the event of the dispute before the court, the court in whose territory the Seller's registered office is located shall have jurisdiction.
The Platform for the online resolution of consumer disputes (Platform for ODR) has been put into operation by European Commission Regulation no. 524/2013 on the online resolution of consumer disputes, which has been applied since January 09th, 2016.
Link to ODR platform -

Payment methods
Web store allows You to purchase selected products using online payment:

Cash on delivery: Cash on delivery option allows you to settle the bill upon the delivery at a specified address.
Cash on delivery is not possible for personal collection at our warehouse. Payment by cash on delivery is made exclusively in cash, to the deliverer upon delivery to the specified address. In the event that the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the courier shall leave a notice of the arrival of the shipment.
Credit card payment: Visa, MasterCard, Diners and Maestro via secure payment service CorvusPay.
If the Payer is not the person receiving the product, the Seller reserves the right to further verify the identity and consent to pay for the ordered goods and these conditions.

Warranty and servicing
Warranty, technical instructions, assembly instructions and instructions for use are supplied with the product, and in terms of the art. 42 par 6 of the Consumer protection law, the Seller thereby considers that the Customer is in a clear and comprehensible manner informed in advance of the information related to the product and the existence of the after-sales services.
If the device requires servicing, please check the documentation regarding authorized service shop that you've received with the product and follow the instructions of the authorized service shop.
If the product is under warranty and the malfunction occurs within the warranty period, the Customer is authorized to contact the authorized service shop directly in accordance with the instructions on the warranty certificate.
If you have any questions or require further clarification, please contact us by phone 01/4818593 or by e-mail at